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Information For Patients

FAQ

When is SACC Open?

Sandringham Ambulatory Care Centre is open 365 days a year, 7 days a week operating between 9:00am and 11:00pm.

How does sacc work?

The patient presents to the Sandringham Hospital Emergency Department where they speak with the triage nurse. They will then determine the suitability to be seen in SACC where they will consult with GP who will assist them with their issue.

Can I make an appointment / Can i book a review appointment?

SACC is not an appointment service, so we cannot make an appointment for you at the clinic. For normal GP appointments, you should make an appointment with your regular GP. If you cannot make an appointment, you are welcome to present to the Sandringham Hospital Emergency Department where you will be triaged and if appropriate will be sent to our GP service. Depending on how busy it is, there will be a wait time.

Can I have a medical certificate for my visit?

If you ask the GP for a medical certificate during your consultation, they can provide it for you on the day. We cannot issue a backdated certificate if you forget to ask for one on the day. We can fax a copy of your discharge letter from your consultation to your regular GP or you are welcome to re-attend the clinic for a current fitness for work or medical certificate going forward, however it cannot be backdated to your attendance at Sandringham Hospital.

Can I have a copy of my notes/file?

We can re-fax your discharge letter to your regular GP and you can book an appointment with them to discuss further. If you would like a personal copy the fastest way is to see your regular GP. If you still require a copy of your own medical records, SACC can post you a consent form which will need to be sent back to us. This process will take approximately 2 weeks. Your GP can also contact Alfred Radiology on 9076 0357 or Sandringham Radiology on 9076 1411 to have results sent directly to your clinic.

Can you tell me my results?

SACC send copies of results and letter about what happened at the clinic to your regular GP, you will need to get in touch with your regular GP and make an appointment to see them. We are unable to give results over the phone. 

Your GP can also contact Alfred Radiology on 9076 0357 or Sandringham Radiology on 9076 1411 to have results sent directly to your clinic.

Can I see a specific GP?

SACC operates a rotating roster and we cannot ensure that you will see the same GP each time you are seen in our clinic.

Who can I contact if I have any queries?

Contact us via info@sandringhamacc.com.au or (03) 9076 1451

How can i leave feedback for the Sandringham ambulatory Care Centre?

If you would like to leave us feed from your experience from the Sandringham Ambulatory Care Centre please click here.